This weekend I had the opportunity to sell my soap at a small agricultural fair. It wasn’t crazy busy, but I still managed to sell a decent amount of soap.
But there was one woman who gave me some grief…isn’t there always someone? Here’s what went down:
Annoying Woman: Hi. Can you tell me about your soaps?
Me: Sure. (Give info about the oils and natural ingredients I use) blah, blah…
AW: Well, you see, I’ve shied away from handmade soaps because I find they leave an oily scum around my tub and I don’t want to buy soap that’s going to cause me to have to clean my tub.
Me: Hmm…I’ve never heard of such a problem. None of my soaps cause an kind of “ring” around the tub, and I use them every day. Maybe the soap you tried in the past was made with different ingredients.
AW: Well. Let me go and get my glasses so I can read the labels. I’ll be right back.
Me: Sure okay. (Thinking to myself, please don’t come back, I don’t need to make a sale that badly).
Half an hour later she returns.
Annoying Woman: Okay, so which do you recommend?
Me: How about the shea butter, it’s good for the skin.
AW: Okay. I’m only going to buy one bar and see how it goes. If it causes a ring on my tub, I’m going to email you and let you know. (Picks up one of my business cards).
Me: Um…okay, give it a try. I hope you enjoy it.
Later, after I’ve had time to process this exchange, I think: Maybe she’s just an extra dirty person, and THAT’S why she has a ring around her tub. Not that I would have said that to her, but it could be her and not the soap. Also, when I gave her the total she was all like, “Oh, you charge tax?” and I said, “Yes, legally, I have to.” and she says, “Well, you never know if you have to pay tax. Some times you do and some times you don’t.” and I’m thinking, hey, do you want the bar of soap or don’t you. You could just go to the supermarket and buy a bar of soap PLUS TAX, and be done with it. And then go complain to the manager about why you had to pay sales tax, and let me know what he says.
But I guess that’s the nature of selling to the public. There will always be someone who is unhappy and projects it onto the seller. I can’t make soap that pleases everyone. I hope she uses it and likes it and I never hear from her again!
UPDATE: In response to the commenter on this post. Let me clarify: I should have mentioned that this woman was NOT VERY NICE when asking her questions. She was very defensive and spoke to me in a condescending tone. I welcome all questions from customers and don’t hesitate to answer them. It doesn’t mean I will accept abuse or nasty behavior from someone just because they are a customer. I don’t treat people that way when I am looking for information. So, again, it wasn’t her questions, it was the way she asked them and her snotty attitude that annoyed me.